Terms & conditions

[OWNER: this is a structured draft, not reviewed legal text. Have an Austrian lawyer finalize it before real payments launch. While the shop is in preview, no contracts are concluded — checkout is a demo.]

1. Scope

These terms govern orders of custom-manufactured 3D-printed relief models via this website, operated by [OWNER: legal name, address] ("Orograph"). Consumer protection law of Austria and the EU applies.

2. Product & conclusion of contract

Products are manufactured individually based on the configuration you create (area, size, material, relief, colors). The live preview and price shown in the configurator describe the product. A contract is concluded when Orograph confirms your order. Obvious errors in pricing or preview may be corrected before confirmation.

3. Prices & payment

All prices are in euros including applicable VAT [OWNER: confirm VAT status], plus shipping (flat €6.90, free over €120). Payment methods: [OWNER: define — currently none; checkout is a demo and takes no payment].

4. Production & delivery

Made-to-order production takes approximately 4–9 days depending on material, plus shipping. Stated dates are estimates unless expressly agreed as binding.

5. Right of withdrawal

Personalized, made-to-order goods are exempt from the statutory right of withdrawal (§18 (1)(3) FAGG). See the right of withdrawal page.

6. Warranty & liability

Statutory warranty applies. Terrain models are produced from open geodata (elevation data, OpenStreetMap); minor deviations from reality that stem from the source data or the printing process at the chosen scale are inherent to the product and no defect, provided the model matches the confirmed preview.

7. Final provisions

Austrian law applies, excluding its conflict-of-law rules and the CISG; mandatory consumer protections of your country of residence remain unaffected. [OWNER: place of jurisdiction clause to be reviewed.]